Email notifications and autoresponders
Notify form owners and optionally acknowledge an accepted submission by email.
Enable owner notifications
Step 1: Choose recipients
Open your form in Setup & delivery. Under Email, enable owner notifications and add up to three recipient addresses. Email sending requires a compatible paid allowance and enabled runtime capability.
Step 2: Set a safe subject
Choose a bounded subject using only supported placeholders: {{formName}} or {{submissionId}}. Reply-To can be sourced from a named lead field, when that value contains a valid email.
Step 3: Test before launch
Send a safe test submission, inspect notification delivery status and verify the recipient mailbox. Accepted by the mail provider is not proof the message reached the inbox.
Send a confirmation to the submitter
Enable the optional autoresponder separately. Choose the form field containing the recipient email address, and write a plain-text subject and response body.
One accepted lead may trigger one submitter confirmation, subject to plan email quotas, spam quarantine and anti-abuse limits. This is not a bulk email campaign tool.
Understand held, failed and suppressed messages
- Suspected submissions may hold owner notifications for manual review rather than emailing them immediately.
- Quota-exhausted or policy-suppressed email attempts are not the same as transient delivery failures.
- Provider acceptance does not guarantee final mailbox delivery. Check bounce/spam handling independently.