Terms of Service

Using Panther Hook

By creating an account or using Panther Hook, you agree to these terms. You must use the service lawfully and must not use it to abuse, disrupt, probe, compromise, or interfere with the service, its providers, or other users.

Your account and workspace

You are responsible for keeping your credentials secure and for activity performed through your account or authorized workspace access. Account information must be accurate enough for authentication, billing, security, and service communications.

Your forms, leads, and content

You retain responsibility for the forms, submissions, files, routing destinations, integrations, and other content you provide or configure. You must have the rights, notices, permissions, and lawful basis required to collect, process, and transmit that data.

Third-party services and integrations

Panther Hook relies on infrastructure, authentication, database, email, and payment providers and can send data to customer-configured integrations. Third-party availability and separate provider terms are outside Panther Hook's direct control. A customer is responsible for destinations and credentials it chooses to connect.

Paid plans and subscription billing

Panther Hook offers Sandbox, Starter, Pro, and Agency plans. Current prices, billing periods, plan limits, taxes where applicable, and checkout availability are shown in the product or Stripe-hosted checkout before purchase. Paid access depends on successful billing and the subscription state recorded by the service.

Cancellation and paid entitlement

Existing paid subscriptions can be managed through the Stripe Customer Portal where available. When a subscription is scheduled to cancel at the end of its current billing period, paid entitlement remains subject to the subscription remaining in an eligible state and within that current period. Deleting an individual workspace does not cancel the account subscription. When the Panther Hook account itself is deleted, its active paid subscription is canceled before deletion.

Panther Hook does not publish a general refund guarantee in these terms. Any refund obligation or exception depends on applicable law and any separately published or agreed policy.

Service changes

The service may change as features are added, improved, restricted, or retired. Runtime gates may temporarily disable a capability for security, provider, reliability, or cost-control reasons without changing stored customer configuration.

Suspension and termination

Access may be suspended or terminated when reasonably necessary to protect the service, comply with law, address non-payment, respond to abuse or security risk, or address a material violation of these terms.

Availability

Temporary interruptions can occur for maintenance, security work, provider failures, network conditions, or circumstances outside reasonable control. Panther Hook does not currently publish a guaranteed uptime SLA.

Disclaimers and liability

Panther Hook is provided on an as-available basis. To the extent permitted by applicable law, warranties and liability may be limited where such limitations are legally effective. Nothing in these terms excludes rights or liabilities that cannot legally be excluded.

Account and workspace deletion

Self-service workspace and account deletion are available in the product. Deletion affects the primary service data described in the product flow but is not a promise of instantaneous removal from every provider backup, log, recovery record, or record that must be retained under applicable obligations.

Legal-review items

Panther Hook has not yet published a finalized governing-law jurisdiction, court venue, arbitration clause, or legal-operator registration details in these terms. Those items require a business and legal decision and are not invented here.

Contact

Support questions can be sent to support@pantherhook.com.